Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

1. Definitions. In these terms and conditions the following meanings will apply: The Business means Knocklyon Florists, whose registered office is at Unit 7, SuperValu Shopping Centre, Knocklyon Road, Dublin 16, Ireland. Customer means the person or Business whose details are entered on any order or enquiry form on this website. Browser means any person accessing and using this website by means of software products enabling Internet connection. The Website means the website at www.knocklyonflorists.ie

2. Copyright. The website is owned and operated by The Business and all contents and designs are copyright of The Business and its suppliers or agents. Product images are the property of either Knocklyon Florists or direct2florist. Browsers using the site are permitted limited rights to view and print the contents for personal use only and are prohibited from copying or reproducing or reusing any of the contents or designs in any medium for any other purpose, in particular but not exclusively for any commercial gain.

3. Products and Services. Products offered by The Business, including for sale through The Website, include fresh flower and plant delivery service, plus add ons including chocolates, balloons, soft toys. The Business undertakes that all products are of suitable quality for purpose, however Customers are asked to ensure that size, style and colour details are carefully checked before ordering as mistakes may not be rectifiable. Precise colour or specification details may vary from illustrations, due to the daily fluctuations in supply of stock, typical of the flower industry. Where substitutions have to be made we will endeavour to use products as similar in colour and appearance as possible, and to equal or greater value.

4. Conditions of Contract. No contract will subsist between you The Customer and The Business for the sale of product(s) or service(s) to you, unless and until credit card authorisation has been received and The Business accepts and confirms your order by email. The contract when formed will be deemed to have been concluded in Ireland, and will be interpreted, construed and enforced in all respects in accordance with the laws of Ireland, and will be subject to the jurisdiction of the Irish Courts. In the event that any clause within these terms is deemed at law to be unreasonable or unenforceable such clause will be deleted and such deletion will have no bearing on the validity or interpretation of the remaining clauses.

5. Delivery. We deliver Monday to Saturday excluding Public and Bank Holidays. Same day deliver is possible if required for all orders received by 1pm, local time. We cannot guarantee a specific delivery time, but if requested, we will make every effort possible to oblige. Procedures if access to recipient is not possible, are as follows: a) We first try to find a neighbour to accept delivery. If succesful, we leave a calling card to inform recipient where the delivery can be collected from. b) If unsuccessful in finding somebody to accept delivery, we leave a calling card requesting recipient to contact us to make alternative arrangements. Carriage costs are included in product prices. If, in the event we are given incorrect delivery information, an extra delivery charge may sometimes be incurred.

6. Price and Payment. Prices shown on the website are inclusive of VAT, which is applicable on all consumer sales throughout the European Union. The Business reserves the right to vary prices to reflect changes in price from its suppliers without notice and the contract price will be the price quoted in the contract confirmation.. The price of the contract will require to be paid in full prior to dispatch of the products or fulfilment of the services unless otherwise agreed. Payment is of the essence of the contract and the Business will be relieved of any obligation under the contract if payment is not made in accordance with the contract terms. Orders are received with payment authorised only. When we have verified that we can execute delivery of this order, we initiate collection of payment, usually same day or next day after receipt of the order. If the order cannot be executed for any reason, payment will not be collected and the order will be cancelled.

7. Payment and Personal Data Security. To facilitate effective processing of orders the Business offers secure payment facilities online, via the website and can accept payment by major credit cards or debit cards by this method. To this end cookies are used by the website server to track order details only and Customers are asked to accept these files from the website server. Personal details are encrypted during transmission and stored and used strictly in accordance with the Businesss Data Protection Policy. Personal customer or recipient details will not be passed to any third party without your explicit permission, except for the purposes of executing delivery of your order. We will not share with any third party, any of your personal information or that of recipients, for the purposes of marketing. (Please refer to our PRIVACY POLICY).

8. Warranty. The Business warrants that all products and services supplied will be of suitable quality and fit for their designed purpose. In the unlikely event that a quality issue arises,due to the perishible nature of the product, it is imperative that complaints/returns are made within 72 hours of receipt of goods. No guarantee is offered where products are used for purposes other than that for which they were designed. This warranty is in addition to, and does not affect, your statutory rights.

9. Cancellation. Save as required by the (European Consumer Protection (Distance Selling) Regulations 2001) or pursuant to clause 6 above, the contract will be non-cancellable by the Customer, once confirmed by the Business. Ordering mistakes by Customers with regard to (size, colour or specification for example) will not constitute grounds for cancellation. Notwithstanding, acceptance of cancellation by the Business in exceptional circumstances and any refund or part refund will be solely at the discretion of the Business.

10. Liability. To the maximum extent permissible in law, the Business excludes all liability for any loss or consequential loss however incurred by the Customer, arising from any action or omission or failure by the Business in connection with the contract. In any event the maximum liability of the Business will be not more than the purchase price of the products or services under the contract, should the contract be cancelled for any reason.

11. Title and Risk. Title in the goods will pass to the Customer on payment of the full purchase price. Risk however, will be carried by the Business until such time as the products are delivered to the Customer.

12. Force Majeure. In the event of circumstances outside the Businesss control affecting the performance of the contract, the Business will be entitled to notify the Customer and revise or cancel the contract to reflect the changed circumstances and the Customer will accept such changes.

13. Notices. All communications in connection with the contract will be deemed to have been served if sent by ordinary mail to the Customers postal address or by email to the Customers email address, as notified to the Business by the Customer. Communications to the Business should be addressed to the registered office address at Unit 7, SuperValu Shopping Centre,Knocklyon Road,Dublin 16, Ireland, or by email to admin@knocklyonflorists.ie. Or contact by telephone at 00353 (0) 1-4935372.